The experience that potential customers have with your brand or company increasing determines whether they will do business with you. Amazon changed the game for consumers - with overnight delivery, transparent reviews, 1-click checkout; everything they do is designed to make it easy. This has become the new normal.
I will help you review your customer journey - using feedback, surveys and website analytics to gain a clear understanding of how customers perceive their experience with you.
Your website is probably your main customer communication tool, so ensuring this accurately reflects your brand is essential.
Using Google Analytics, I will review how people are interacting with your website, identifying pages which may be losing you customers and revenue, and proactively suggesting solutions for future website development.
If you need significant development to your website, I can work with you or project manage this investment. I will start by working with you to develop your unique customer personas and considering how best to support to them on their journey through your website, ensuring they encounter your key messages at the right time.
I can build a simple website for you, or for larger, more complex projects I have a network of experienced website designers and developers who I can bring in to support as and when required.
The marketing services I provide are: